Hundreds of people are responsible for the stability of communications and customer support on the ISP's side every day. They connect new subscribers, set up equipment, and maintain telecommunications networks.
And although when there are problems with the Internet, or other services provided by the provider, we usually begin to blame the service provider, most often accidents or errors occur due to the fault of third parties, or due to the inattention of the subscriber himself.
Now we will talk, as an example, about the Internet, and how to solve the problem in 4 ways, if it does not work, or you need help.
The most common cause of suddenly disconnected Internet is a negative balance on your account. Where can I check it? This is your personal account, where you can see the connection status, balance, tariff, as well as ask questions in the chat with the operator, which is available 24 hours a day. The best option for those who hate to call on the phone and wait for a specialist to answer.
Another simple tip to solve the problem yourself is to reboot the router. Unplug the device for 10-15 seconds and plug it in again. Most often, the Internet and data transfer speeds will resume their work in full. If this simple manipulation did not help, read on.
Sometimes the cause of the lack of Internet can be a breakdown in the network caused by repair work in a particular residential area, or any other mechanical damage to the cable. The operator reports about such cases on the official pages of the company in social networks and indicates the time frame in which the failure will be eliminated. You can check the connection and find out what happened to you by calling the number of your operator. Where can I find it? In the provider's personal account, or on the provider's official website. You can also call the technical support number in any other situation - to complain about the unfairness of employees when connecting, to call a specialist at home or to connect additional services, such as digital television, mobile Internet, or telephone service.
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